Pre-Show Interview 6 - Salesforce World Tour New York - Accenture and Marsh

Pre-Show Interview 6 - Salesforce World Tour New York - Accenture and Marsh

Pre-Show Interview 6 - Salesforce World Tour New York - Accenture and Marsh

Peter Coffee talks with Stacy Pence, Managing Director, North America SaaS Financial Services Lead, Accenture, and Lori Nitschke, Director of Digital Marketing & Communications, Marsh, before the Salesforce World Tour New York keynote.

By Vocalcom

Quick Tips for Keeping a Smile on Your Customer's Face

Every call center is swimming neck deep in a sea of customer engagement strategies, methods and approaches – some of which work better than others and some that don’t work at all. We all know that great customer service – supported by great call center software – is the foundation of any flourishing organization. Every manager or decision maker looking...
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