Pre-Show Interview 7 - Salesforce World Tour New York - City Harvest

Pre-Show Interview 7 - Salesforce World Tour New York - City Harvest

Pre-Show Interview 7 - Salesforce World Tour New York - City Harvest

Peter Coffee talks with Kyle Clifford, Director - Corporate Partnerships, City Harvest, before the Salesforce World Tour New York keynote.

By Vocalcom

Why You Need CTI Screen Pops for Delivering Customer Excellence

The advanced kind of call center software that you’re on the hunt for should integrate multiple features. One component that’s especially beneficial is screen pops – a window that appears on a call center agent’s desktop that displays different information based on whether the call is inbound or outbound. A screen pop is able to appear on the agent’s desktop...
View Full Article