Pregled upravljanja uslugom Microsoft Dynamics CRM za proleÄe 2014.

Pregled upravljanja uslugom Microsoft Dynamics CRM za proleÄe 2014.

Pregled upravljanja uslugom Microsoft Dynamics CRM za proleÄe 2014.

U ovom kratkom video zapisu možete da naučite kako da obezbedite agentima korisničke službe alatke koje su im potrebne u programu Microsoft Dynamics CRM. Pogledajte kako da podesite sve na jednom mestu za upravljanje uslugama, uključujući SLA-ove i prava, kao i tajmere sa odbrojavanjem za rešavanje predmeta. http://go.microsoft.com/fwlink/?LinkID=394323

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It’s indisputable that many in the call center industry have been putting an emphasis on the need to utilize social media sites, such as Facebook and Twitter. While this is good and well (social media is pinned as being the future of customer service) this enthusiasm for new outlets could easily be construed as a dismissal of previous standards, such...
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