Premier Success Intrax

Premier Success Intrax

Premier Success Intrax

Global nonprofit, Intrax, offers diverse educational and cultural programs; Premier+ Success helps boost staff productivity around the world, drive innovation, and improve responsiveness to customers.

By Vocalcom

7 Ways to Optimize First Call Resolution KPIs

Of all the metrics measured in contact centers to improve customer service, first call resolution, or FCR, remains a frontrunner. Also known in today's omnichannel world as "first contact resolution," the principle of resolving a customer's issue quickly and thoroughly essentially defines great customer experience while further cutting costs and increasing efficiency for contact centers. However, when time is so...
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