Premier Success MVP Bonny Hinners

Premier Success MVP Bonny Hinners

Premier Success MVP Bonny Hinners

Salesforce MVP, Bonny Hinners, helps Bay Area nonprofits maximize the goals of their programs and meet tight deadlines; Premier Success online on-demand training gives Hinners access to training that fits her busy schedule.

By Vocalcom

7 Essential Skills Every Call Center Agent Should Master

The definition of great customer experience may be evolving everyday, but one point remains the same: Skilled agents are always essential. As customers continue to demand authentic and humanized experiences, every brand needs to ensure that its call center agents have the proper skills to deliver excellent service. Here are seven skills every agent, through proper training, should master for...
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