Premier Success MVP Bonny Hinners

Premier Success MVP Bonny Hinners

Premier Success MVP Bonny Hinners

Salesforce MVP, Bonny Hinners, helps Bay Area nonprofits maximize the goals of their programs and meet tight deadlines; Premier Success online on-demand training gives Hinners access to training that fits her busy schedule.

By Vocalcom

What Moore's Law Has In Common with the Contact Center

For many contact center managers, the prospect of figuring out how best to utilize contact center agents in dealing with Facebook and Twitter messages and wall posts and direct messages can be a daunting task. It’s easy to fondly recall the days when e-mail was the new big thing that contact centers had to additionally manage. Now, today’s multi-channel call...
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