Premier Success Plans 2014

Premier Success Plans 2014

Premier Success Plans 2014

Premier Success Plans 2014

By Vocalcom

UC & Collaboration Are Here to Stay

While the telephone will never be completely replaced (well, actually, never say never), unified communications (UC) and collaboration technology – including video and social tools, as well as instant messaging – are quickly becoming vital call center solutions that help agents know as much as possible about a caller before he or she is even on the line. “Successful multichannel...
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