Preparing for the Holidays: Your Most Pressing Questions

Preparing for the Holidays: Your Most Pressing Questions

Preparing for the Holidays: Your Most Pressing Questions

Are you feeling overwhelmed with getting ready for the holidays? Do you have a question you’ve been hesitant to ask out loud? In business, the only stupid questions are the ones you don’t ask. Join the Google Small Business Community (http://g.co/GSBC) and Advisor +Ryan Smith, who will answer your most pressing small business questions that come up as you prepare for the holidays. RSVP and leave your questions in the comments below.

By Vocalcom

The Complexity of the Contact Center Customer Ecosystem

When it comes to customer service, getting it “right” feels like the easiest thing in the world. Just ask the customer what they want, surely. The problem with this approach, though, is that customers often have varying needs and priorities depending on their circumstances. Furthermore, customers have preferences in how they engage with contact center agents. While the emergence of...
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