Preparing Your Data for Import

Preparing Your Data for Import

Preparing Your Data for Import

Preparing for Import walks you through preparing your data to be imported into Salesforce. We cover how to clean up your import files, getting Salesforce ready, and best practices for keeping data clean once it’s been imported.

By Vocalcom

The Importance of Supporting Self-Service

Call center managers should be on the hunt for advanced interactive voice response (IVR) support in their call center software because so much of a customer’s experience is handled by the customers themselves. While on the surface this may appear to be a cold business move, research shows that utilizing IVR technology has become the preference of many clients. In...
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