Prescriptives - Report by Fox5News - Personalized live customer service.

Prescriptives - Report by Fox5News - Personalized live customer service.

Prescriptives - Report by Fox5News - Personalized live customer service.

Prescriptives - Report by Fox5News - Personalized live customer service.

By Vocalcom

A Carefully Constructed Roadmap Can Increase Contact Center Flexibility

One of the largest benefits to contact centers is the numerous applications and components that are available in the technology. Tools like predictive dialing, e-mail management, chat services, quality monitoring and interactive voice response (IVR), for example, have been some of the most successful and widely implemented; however, there can be a downside to all of these options that surfaces...
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