Privacy: The Next Consumer-Led Market Shift

Privacy: The Next Consumer-Led Market Shift

Privacy: The Next Consumer-Led Market Shift

Privacy, user-managed data sharing, connected everythings, and digital personal agents are all in the running to be the next consumer-led market shift.

By Vocalcom

Exploring Automation in Customer Service

Oftentimes, it can seem that the most efficient and useful tools for contact center agents can also be the most frustrating for customers. When customers place phone calls to a contact center, they do so with the hope of speaking to a real, live attendant. But, as anyone who’s worked in this space knows, the number of agents to callers...
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