Privacy: The Next Consumer-Led Market Shift

Privacy: The Next Consumer-Led Market Shift

Privacy: The Next Consumer-Led Market Shift

Privacy, user-managed data sharing, connected everythings, and digital personal agents are all in the running to be the next consumer-led market shift.

By Vocalcom

Part 2 - 10 Quick, Need-to-Know Facts for Call Center Survival

When call center executives were asked what were the top challenges they faced when it came to “Intraday Management” (the day-to-day running of their call center) they picked 10 areas of concern. While part one of this article addressed the first five topics, this concluding portion will tackle five other challenges managers confront – from allocating idle time and allowing...
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