Product Taxonomy Administration in Microsoft Dynamic CRM 2015

Product Taxonomy Administration in Microsoft Dynamic CRM 2015

Product Taxonomy Administration in Microsoft Dynamic CRM 2015

In this short video, Daniel Dallala walks you through product taxonomy in Microsoft Dynamics 2015. Learn about rich product classifications, product hierarchy, creating product families and bundles, and adding product relationships to up-sell or cross-sell more products. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx, and http://go.microsoft.com/fwlink/?LinkId=394323

By Vocalcom

The Power of Website Support for Your Call Center Strategy

When it comes to a call center strategy, the need to seamlessly handle incoming phone, e-mail and social media inquiries should be top of mind for managers and agents alike. One element that often falls by the wayside, though, is online support delivered via a company’s website. So many call center interactions start with a customer perusing a company’s website...
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