Product Taxonomy Administration in Microsoft Dynamic CRM 2015

Product Taxonomy Administration in Microsoft Dynamic CRM 2015

Product Taxonomy Administration in Microsoft Dynamic CRM 2015

In this short video, Daniel Dallala walks you through product taxonomy in Microsoft Dynamics 2015. Learn about rich product classifications, product hierarchy, creating product families and bundles, and adding product relationships to up-sell or cross-sell more products. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx, and http://go.microsoft.com/fwlink/?LinkId=394323

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As many brands seek to automate customer service, one may question if customer experiences will one day lose the human touch. Customers do value their time and seek efficiency, but many would agree that when situations become tricky, customers seek the comfort of connecting with a live agent. Regardless of a brand’s customer service approach, offering personalized customer experiences can...
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