Professor Ed Lazowska - protecting data privacy

Professor Ed Lazowska - protecting data privacy

Professor Ed Lazowska - protecting data privacy

University of Washington Computer Science Professor Ed Lazowska speaks on the coalition of business and academic experts joining Microsoft in its efforts to protect consumer privacy

By Vocalcom

What is an Informal Contact Center?

With budgets today at an all-time low, companies are continually looking for ways to increase performance and reduce costs in the call center. From IVRs to website FAQs to live online chat, there are many ways companies can bring the cost of a call in line with the value of the customer. But these aren’t the only ways companies are...
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