PURE Insurance Disrupts Market with Community Cloud

PURE Insurance Disrupts Market with Community Cloud

PURE Insurance Disrupts Market with Community Cloud

PURE insurance makes a habit of transforming happy customers (PURE members) into long-term advocates. When their members demanded more insight into the claims process and the ability to take action into their own hands, PURE (with the help of Salesforce partner Silverline) implemented Communities to build the desired member experience.

By Vocalcom

6 Ways Conversational Commerce is Changing Mobile

Mobile use is on a steady rise, with an increasing number of people using smartphones for everything from web research to messaging apps on a daily basis. According to Wired, the number of smartphone users is expected to reach 5.9 billion in fewer than five years. While many brands have long integrated customer service into their mobile customer engagement through...
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