PURE Insurance Disrupts Market with Community Cloud

PURE Insurance Disrupts Market with Community Cloud

PURE Insurance Disrupts Market with Community Cloud

PURE insurance makes a habit of transforming happy customers (PURE members) into long-term advocates. When their members demanded more insight into the claims process and the ability to take action into their own hands, PURE (with the help of Salesforce partner Silverline) implemented Communities to build the desired member experience.

By Vocalcom

Thirty Percent of Brands use Twitter for Customer Service

As we all know, customer service is not a one-size-fits-all kind of deal. That’s why it’s incredibly important to make use of multiple mediums and choose the channels that best meet your customers’ needs. Just look at Twitter. What does this social channel have to show for itself? ·         Twitter has over 150 million registered uses, with 140 million interacting...
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