Quantros's Premier Success Story

Quantros's Premier Success Story

Quantros's Premier Success Story

Learn how Quantros increased user adoption and improved customer satisfaction with Premier+ Success. http://www.salesforce.com/services-training/customer-support/customers/quantros.jsp

By Vocalcom

Acting on New Knowledge to Empower the Customer

For call centers – or any enterprise that provides a product – it is imperative to remember that shipping, supplying and updating a product isn’t enough. It is important to actively deal with the consumer; to not only listen to their needs, but to actively help resolve them. One of the easiest solutions to customer complaints and criticisms is the...
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