QVC wins Best Overall for Social Media at the Top 50 Gala Dinner

QVC wins Best Overall for Social Media at the Top 50 Gala Dinner

QVC wins Best Overall for Social Media at the Top 50 Gala Dinner

Interview with James Byrne and Any Foster from QVC about how it felt for them and their team to win the Best Overall for Social Media category at the Top 50 gala dinner earlier this year.

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5 Ways to Drive Productivity in the Contact Center

A contact center can be an intense working environment, as agents and managers alike juggle numerous tasks at a rapid pace while striving to perform at their best. With the frequent consideration of such metrics as average handling time and first contact resolution rates, agents may feel particularly stressed and lose their productivity when their time and energy are not...
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