Rack Centre

Rack Centre

What's the Biggest Social Media Mistake A Company Can Make?

When done the wrong way, social customer service can have some pretty significant setbacks. For instance, if you’re going to neglect customer tweets at your account, then you’re going to appear too busy to consider their needs. Or, if you only favorite and re-tweet posts from other high-profile brands or individuals, then you’re inevitably going to appear pretentious. Maintaining a...
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