RapidSOS Grand Prize winner of 2015 New Venture Competition business track

RapidSOS Grand Prize winner of 2015 New Venture Competition business track

RapidSOS Grand Prize winner of 2015 New Venture Competition business track

RapidSOS team talks about winning the business track $50,000 Grand Prize of the 2015 New Venture Competition. RapidSOS is commercializing a suite of advanced communication technologies to revolutionize emergency response and communication. Team members: Michael Martin (MBA 2015); Nick Horelik; Kellen Brink; Alex Santana (MBA 2016); Kaiying Liao; Joe DiPaolo (MBA 2015). For more on NVC: www.hbs.edu/nvc and more on the Rock Center for Entrepreneurship www.hbs.edu/rock.

By Vocalcom

How to Transform Contact Centers into Customer Engagement Centers

In the past, contact centers have often played a passive role in customer service, handling inquiries without necessarily taking a dominant position in a brand’s overall customer service strategy. However, modern times have radically transformed the contact center into a dynamic, proactive customer engagement center. Indeed, more and more brands are recognizing their critical role in delivering great customer experiences...
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