RapidSOS Grand Prize winner of 2015 New Venture Competition business track

RapidSOS Grand Prize winner of 2015 New Venture Competition business track

RapidSOS Grand Prize winner of 2015 New Venture Competition business track

RapidSOS team talks about winning the business track $50,000 Grand Prize of the 2015 New Venture Competition. RapidSOS is commercializing a suite of advanced communication technologies to revolutionize emergency response and communication. Team members: Michael Martin (MBA 2015); Nick Horelik; Kellen Brink; Alex Santana (MBA 2016); Kaiying Liao; Joe DiPaolo (MBA 2015). For more on NVC: www.hbs.edu/nvc and more on the Rock Center for Entrepreneurship www.hbs.edu/rock.

By Vocalcom

Proactive Customer Service Drives Brand Loyalty

What exactly does it mean to deliver great customer service? Is it enough to handle service requests efficiently and send post-contact surveys to know if the customer was satisfied? Or perhaps it’s important to send occasional marketing emails tailored to the customer’s needs? There are numerous ways to define great service, and the modern landscape of customer service is changing...
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