RapidSOS wins 2015 New Venture Competition business track

RapidSOS wins 2015 New Venture Competition business track

RapidSOS wins 2015 New Venture Competition business track

RapidSOS wins the business track Dubilier $50,000 Grand Prize of the 2015 New Venture Competition. RapidSOS is commercializing a suite of advanced communication technologies to revolutionize emergency response and communication. Team members: Michael Martin, MBA 2015; Nick Horelik; Kellen Brink; Alex Santana, MBA 2016; Kaiying Liao; Joe DiPaolo, MBA 2015. For more on NVC: www.hbs.edu/nvc and more on the Rock Center for Entrepreneurship www.hbs.edu/rock.

By Vocalcom

Majority of Call Center Execs Believe They Deliver High Quality Customer Service

We all know that providing stellar customer service is important. This means ensuring a positive customer experience and adopting a multi-channel approach so that your customers are constantly satisfied. Despite these being the top two challenges cited by contact centers today, call center executives are apparently very confident when it comes to the customer service they deliver. According to a...
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