RapidSOS wins 2015 New Venture Competition business track

RapidSOS wins 2015 New Venture Competition business track

RapidSOS wins 2015 New Venture Competition business track

RapidSOS wins the business track Dubilier $50,000 Grand Prize of the 2015 New Venture Competition. RapidSOS is commercializing a suite of advanced communication technologies to revolutionize emergency response and communication. Team members: Michael Martin, MBA 2015; Nick Horelik; Kellen Brink; Alex Santana, MBA 2016; Kaiying Liao; Joe DiPaolo, MBA 2015. For more on NVC: www.hbs.edu/nvc and more on the Rock Center for Entrepreneurship www.hbs.edu/rock.

By Vocalcom

Part 1 - 10 Quick, Need-to-Know Facts for Call Center Survival

Marshaling and making use of their call center’s resources is always at the top of any call executive’s mind. The day-to-day scheduling of call center agents, the timely answering of customer calls and the proper management of employee downtime, known as the “Intraday Management” of the call center, were the focus of questions put to call center executives to help...
View Full Article