Raymond McCauley at SU Summit Spain

Raymond McCauley at SU Summit Spain

Raymond McCauley at SU Summit Spain

"I´m Raymond McCauley Chair Digital Biology at Singularity University. I´m so happy to be here in the Teatro de la Maestranza. It´s such a beautiful place. I can no wait for tomorrow!" More at http://singularityu.org/global/summits/

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Top 10 Tips for Reducing Average Handling Time

Contact center agents have to strike a delicate balance when it comes to delivering excellent customer service. On one hand, quality should never be compromised and customer satisfaction is always top priority. However, time is of the essence for both companies and customers alike: it's costly for businesses when agents spend too much time with a single customer (especially on...
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