Raymond McCauley at SU Summit Spain

Raymond McCauley at SU Summit Spain

Raymond McCauley at SU Summit Spain

"I´m Raymond McCauley Chair Digital Biology at Singularity University. I´m so happy to be here in the Teatro de la Maestranza. It´s such a beautiful place. I can no wait for tomorrow!" More at http://singularityu.org/global/summits/

By Vocalcom

Personalizing the Customer Relationship through your Call Center Application

Amazon defined the true meaning of personalization nearly two decades ago when it started making product suggestions to customers and site visitors based on their past behavior. Since then, most companies have tried in some way to incorporate personalization into their customer experience. As a journey rather than a destination, achieving this is a work in progress. However, successful personalization...
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