Re-imagine Service: How kCura Uses Salesforce Communities to Reduce Friction

Re-imagine Service: How kCura Uses Salesforce Communities to Reduce Friction

Re-imagine Service: How kCura Uses Salesforce Communities to Reduce Friction

Join salesforce.com customer kCura as they describe the value of having a communities platform to create frictionless service experiences with law firms, government agencies, and litigation service providers. Learn how a self-service community experience enables customers to help each other and themselves, letting service teams focus on the big issues. All of these benefits ultimately translate into a frictionless and unified experience for all their customers! George Orr is the VP of Client Services for kCura. He leads strategic and implementation initiatives designed to enhance the online experience of customers.

By Vocalcom

Customers vs. Employees: Is There Really Any Debate?

We can’t believe that there is a currently existing debate about whether the customer or employee is more important. But alas, there apparently is such a conversation going on. Among the many varying monstrosities and slip-ups that a company can make, devaluing your customers or employees in any fashion is among the very worst of them. We’ve heard a plethora...
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