Re-imagine Service: How kCura Uses Salesforce Communities to Reduce Friction

Re-imagine Service: How kCura Uses Salesforce Communities to Reduce Friction

Re-imagine Service: How kCura Uses Salesforce Communities to Reduce Friction

Join salesforce.com customer kCura as they describe the value of having a communities platform to create frictionless service experiences with law firms, government agencies, and litigation service providers. Learn how a self-service community experience enables customers to help each other and themselves, letting service teams focus on the big issues. All of these benefits ultimately translate into a frictionless and unified experience for all their customers! George Orr is the VP of Client Services for kCura. He leads strategic and implementation initiatives designed to enhance the online experience of customers.

By Vocalcom

How One Fast Food Chain Made Customer Service History

If you’ve ever heard of or used Snapchat, then you’re bound to know that the app just recently introduced its all-new Stories Feature in early October. For those who don’t know, Snapchat is a photo messaging mobile app that enables users to take photos, record videos, add text and send their creation (known as “Snaps”) to others; however, the catch...
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