Re-imagine Service: How kCura Uses Salesforce Communities to Reduce Friction

Re-imagine Service: How kCura Uses Salesforce Communities to Reduce Friction

Re-imagine Service: How kCura Uses Salesforce Communities to Reduce Friction

Join salesforce.com customer kCura as they describe the value of having a communities platform to create frictionless service experiences with law firms, government agencies, and litigation service providers. Learn how a self-service community experience enables customers to help each other and themselves, letting service teams focus on the big issues. All of these benefits ultimately translate into a frictionless and unified experience for all their customers! George Orr is the VP of Client Services for kCura. He leads strategic and implementation initiatives designed to enhance the online experience of customers.

By Vocalcom

Let Your Employees Relax in a Virtual Call Center

While every call center agent strives to be as helpful as possible when addressing customer issues, there can be a certain amount of stress that comes along with life in the traditional call center. The stresses of a daily commute and interoffice politics, for example, have been shown to make life difficult in the call center. In general, ‘job pressure’...
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