Re-imagine Service: How kCura Uses Salesforce Communities to Reduce Friction

Re-imagine Service: How kCura Uses Salesforce Communities to Reduce Friction

Re-imagine Service: How kCura Uses Salesforce Communities to Reduce Friction

Join salesforce.com customer kCura as they describe the value of having a communities platform to create frictionless service experiences with law firms, government agencies, and litigation service providers. Learn how a self-service community experience enables customers to help each other and themselves, letting service teams focus on the big issues. All of these benefits ultimately translate into a frictionless and unified experience for all their customers! George Orr is the VP of Client Services for kCura. He leads strategic and implementation initiatives designed to enhance the online experience of customers.

By Vocalcom

Downtime and Disaster Recovery 101

There are countless aspects of running a successful enterprise; employee retention and satisfaction, customer relations, effective advertising and day-to-day operation, just to name a few. With so much to think about, it is possible that two of the more costly aspects – dealing with downtime and being prepared for disaster – might slip through the cracks. Electrical outages occur, Internet...
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