Re-imagine Service: How kCura Uses Salesforce Communities to Reduce Friction

Re-imagine Service: How kCura Uses Salesforce Communities to Reduce Friction

Re-imagine Service: How kCura Uses Salesforce Communities to Reduce Friction

Join salesforce.com customer kCura as they describe the value of having a communities platform to create frictionless service experiences with law firms, government agencies, and litigation service providers. Learn how a self-service community experience enables customers to help each other and themselves, letting service teams focus on the big issues. All of these benefits ultimately translate into a frictionless and unified experience for all their customers! George Orr is the VP of Client Services for kCura. He leads strategic and implementation initiatives designed to enhance the online experience of customers.

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Delivering excellent mobile customer service is a must nowadays for businesses with the ever-prevalent use of smartphones. Consumers like to access information on the go, and many reach out to contact centers for support from their mobile devices with the hope that service will be quick and efficient. Companies keeping up with this trend may have optimized their website for...
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