Re-Imagining the enterprise for a mobile first, cloud first world: Judson Althoff

Re-Imagining the enterprise for a mobile first, cloud first world: Judson Althoff

Re-Imagining the enterprise for a mobile first, cloud first world: Judson Althoff

In his Convergence 2015 General Session Judson Althoff, President, Microsoft North America, discussed how to reimagine an enterprise in a mobile first, cloud first world. He gave examples of companies creating new business models, transforming industries and changing customer experiences, with interviews with leaders at Grant Thornton and Delta. Learn more at www.microsoft.com/convergence

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90 Percent of Upset Customers Can Be Retained: Here's How

As a call center manager, you’ve probably endured the recurring nightmare of not only losing customers, but being shaken by the fear that they will not return. After all, 89 percent of customers will begin doing business with your competition if they have a poor customer experience. Now, before you freak out, understand that 90 percent of upset customers can...
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