Re-Imagining the enterprise for a mobile first, cloud first world: Judson Althoff

Re-Imagining the enterprise for a mobile first, cloud first world: Judson Althoff

Re-Imagining the enterprise for a mobile first, cloud first world: Judson Althoff

In his Convergence 2015 General Session Judson Althoff, President, Microsoft North America, discussed how to reimagine an enterprise in a mobile first, cloud first world. He gave examples of companies creating new business models, transforming industries and changing customer experiences, with interviews with leaders at Grant Thornton and Delta. Learn more at www.microsoft.com/convergence

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Study Shows Social Media on the Rise in Contact Centers

As social media use continues to grow amongst consumers, call centers are no longer able to sit back and watch. Although social media was reported to be a lower priority this year in terms of call center solutions, a recent study by Deloitte Consulting indicates that this is no longer proving true. In fact, its use in the contact center...
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