Reaching Generation C Through Big Data

Reaching Generation C Through Big Data

Reaching Generation C Through Big Data

Whether it's via a tablet device or smart phone, "Generation C" is generating overwhelming amounts of Big Data, creating an enormous potential for companies to change the way they do business. In this 30-minute webcast by 1to1 Media, HP worldwide CRM executive Dennis DeGregor will discuss the use of analytics to make enterprise data relevant, quantifiable, and actionable. Sponsored by Revana.

By Vocalcom

Acting on New Knowledge to Empower the Customer

For call centers – or any enterprise that provides a product – it is imperative to remember that shipping, supplying and updating a product isn’t enough. It is important to actively deal with the consumer; to not only listen to their needs, but to actively help resolve them. One of the easiest solutions to customer complaints and criticisms is the...
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