Redefining the Student Experience with Cornell University

Redefining the Student Experience with Cornell University

Redefining the Student Experience with Cornell University

Student success is a key concern in the higher education community. In this segment, join Cornell University's Rebecca Joffrey as she shares Cornell's student-first approach to building an engagement platform. It’s social on the front end and ‘big data’ on the back end with the goal of creating a simple and intuitive online experience.

By Vocalcom

Counting Down to the Holidays, Call Center Style

Are you ready for the holiday rush? We don’t mean the hustle and bustle of people loaded with packages bumping into each other in your local mall. We mean the rising number of customer contacts that your company will start to get as individuals get closer to the height of the season. This year, expectations are that call centers will...
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