Redefining the Student Experience with Cornell University

Redefining the Student Experience with Cornell University

Redefining the Student Experience with Cornell University

Student success is a key concern in the higher education community. In this segment, join Cornell University's Rebecca Joffrey as she shares Cornell's student-first approach to building an engagement platform. It’s social on the front end and ‘big data’ on the back end with the goal of creating a simple and intuitive online experience.

By Vocalcom

4 Ways to Provide Stellar Automated Customer Service

The landscape of customer service is constantly evolving due to rapidly changing technologies and constant consumer demand for timeliness. While customers value thorough responses to their inquiries, swift answers are key to winning their loyalty. Econsultancy states that 82% of consumers say the number one factor that leads to a great customer service experience is having their issues resolved quickly. Furthermore,...
View Full Article