Redefining the Student Experience with Cornell University

Redefining the Student Experience with Cornell University

Redefining the Student Experience with Cornell University

Student success is a key concern in the higher education community. In this segment, join Cornell University's Rebecca Joffrey as she shares Cornell's student-first approach to building an engagement platform. It’s social on the front end and ‘big data’ on the back end with the goal of creating a simple and intuitive online experience.

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Facebook Chat Bots: The Future of Self-Service?

Facebook is determined to take customer service to the next level. The company recently revealed its Businesses for Messenger platform, highlighting the perks of its popular messaging app for customer engagement. Now, Facebook has announced it is granting businesses access to its API to further develop one feature of its Messenger platform: chat bots. What exactly are chat bots? Essentially,...
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