Reduce Service Friction with Salesforce Communities: Benefitfocus Case Study

Reduce Service Friction with Salesforce Communities: Benefitfocus Case Study

Reduce Service Friction with Salesforce Communities: Benefitfocus Case Study

Join Salesforce.com customer Benefitfocus as they describe the value of having a communities platform to create frictionless service experiences with insurance carriers, employers, brokers, and consumers. More than 20 million consumers manage all types of benefits in the Benefitfocus Cloud. Learn how a self-service community experience enables customers to help each other and themselves, letting service teams focus on the big issues. All of these benefits ultimately translate into a frictionless and unified experience for all their customers! Kyle Hines works for the Enterprise Business Systems group at Benefitfocus. He leads strategic and implementation initiatives designed to enhance the online experience of customers.

By Vocalcom

The Need for Predictive Dialer Services to Be Top-Notch

Predictive dialers have changed the game for many contact centers and telemarketing firms, freeing up businesses to focus on core competencies and scale to new heights. The question, though, becomes: Is your predictive or hosted predictive dialer of the highest quality? A low-grade predictive dialer system can lead to an increase in pause time, causing customers to grow frustrated and...
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