Reduce Service Friction with Salesforce Communities: Benefitfocus Case Study

Reduce Service Friction with Salesforce Communities: Benefitfocus Case Study

Reduce Service Friction with Salesforce Communities: Benefitfocus Case Study

Join Salesforce.com customer Benefitfocus as they describe the value of having a communities platform to create frictionless service experiences with insurance carriers, employers, brokers, and consumers. More than 20 million consumers manage all types of benefits in the Benefitfocus Cloud. Learn how a self-service community experience enables customers to help each other and themselves, letting service teams focus on the big issues. All of these benefits ultimately translate into a frictionless and unified experience for all their customers! Kyle Hines works for the Enterprise Business Systems group at Benefitfocus. He leads strategic and implementation initiatives designed to enhance the online experience of customers.

By Vocalcom

Boost Your Telemarketing Campaign with All-in-One Software

It can be tempting to automatically associate telemarketing services with overseas operations; however, new statistics from the U.S. Bureau of Labor show otherwise. Almost 9,000 telemarketing companies currently exist in the U.S., and it’s expected that these numbers will only continue to grow. For a company that wants to stay ahead in the game, it’s imperative that the market’s most...
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