Reduce Service Friction with Salesforce Communities: Benefitfocus Case Study

Reduce Service Friction with Salesforce Communities: Benefitfocus Case Study

Reduce Service Friction with Salesforce Communities: Benefitfocus Case Study

Join Salesforce.com customer Benefitfocus as they describe the value of having a communities platform to create frictionless service experiences with insurance carriers, employers, brokers, and consumers. More than 20 million consumers manage all types of benefits in the Benefitfocus Cloud. Learn how a self-service community experience enables customers to help each other and themselves, letting service teams focus on the big issues. All of these benefits ultimately translate into a frictionless and unified experience for all their customers! Kyle Hines works for the Enterprise Business Systems group at Benefitfocus. He leads strategic and implementation initiatives designed to enhance the online experience of customers.

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Why You Need a Hosted Call Center this Fall

It’s been almost a year since Hurricane Sandy wreaked havoc on residents, families, businesses, and consumers from the Caribbean all the way to Canada, generating damage amounting to $65 billion in the U.S. alone. It’s no wonder call center managers are doing everything they can to be prepared for this year’s hurricane season. All told, 73 percent of companies experienced...
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