Reduce Service Friction with Salesforce Communities: Benefitfocus Case Study

Reduce Service Friction with Salesforce Communities: Benefitfocus Case Study

Reduce Service Friction with Salesforce Communities: Benefitfocus Case Study

Join Salesforce.com customer Benefitfocus as they describe the value of having a communities platform to create frictionless service experiences with insurance carriers, employers, brokers, and consumers. More than 20 million consumers manage all types of benefits in the Benefitfocus Cloud. Learn how a self-service community experience enables customers to help each other and themselves, letting service teams focus on the big issues. All of these benefits ultimately translate into a frictionless and unified experience for all their customers! Kyle Hines works for the Enterprise Business Systems group at Benefitfocus. He leads strategic and implementation initiatives designed to enhance the online experience of customers.

By Vocalcom

What Can We Expect From Cloud Computing and the Internet of Things?

Do you ever wonder how the Internet will shape our future? It’s a pretty interesting question, especially considering how much the Internet has grown within the last 10 years. With our world so consumed by the Web – from WebRTC to Web-based contact centers and more – it’s no wonder everything is becoming completely technology-centric (unless you live under a...
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