Reducing Risks - Institutional Blindness - Mobile Payments keynote speaker

Reducing Risks - Institutional Blindness - Mobile Payments keynote speaker

Reducing Risks - Institutional Blindness - Mobile Payments keynote speaker

How to reduce risks and prevent institutional blindness. Patrick Dixon keynote speaker to mobile payments industry audience.

By Vocalcom

Preventing Your Call Center from Getting Terrible Reviews

For call centers, a bad review is not the same as it used to be. Up until a few years ago, a customer called in, complained, and not much happened outside of the discipline enacted on an employee in question. How things have changed. Now, call centers have another factor to consider—social media. A complaint will live across multiple social...
View Full Article