Reliance Home Comfort Offers Great Customer Service with Microsoft Dynamics CRM

Reliance Home Comfort Offers Great Customer Service with Microsoft Dynamics CRM

Reliance Home Comfort Offers Great Customer Service with Microsoft Dynamics CRM

Celso Mello, CIO of Reliance Home comfort, the leading Canadian provider of home heating, cooling, and water heater solutions, discusses how their business has been able to deliver amazing customer experiences and increase its customer satisfaction score since implementing Microsoft Dynamics CRM 2013 and providing its salespeople Microsoft Surface Pro tablets. Read the full story here - https://customers.microsoft.com/Pages/CustomerStory.aspx?recid=3514. For more Microsoft Dynamics case studies, browse through our Customer Stories playlist - http://www.youtube.com/playlist?list=PLRvH_Jgj96NmH5SaB9Kkhw6L0tx5sDfFw.

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A key characteristic of today’s hyper-connected customer is the unprecedented ability to multi-task. Your customers are on-the-go. They have to get more done with less time, and that’s how they prefer to conduct their purchasing. Let’s say you’re a provider of salon and spa solutions. You know that your target audience is going to be on-the-go enjoying their massages, haircuts...
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