Reliance Home Comfort Offers Great Customer Service with Microsoft Dynamics CRM

Reliance Home Comfort Offers Great Customer Service with Microsoft Dynamics CRM

Reliance Home Comfort Offers Great Customer Service with Microsoft Dynamics CRM

Celso Mello, CIO of Reliance Home comfort, the leading Canadian provider of home heating, cooling, and water heater solutions, discusses how their business has been able to deliver amazing customer experiences and increase its customer satisfaction score since implementing Microsoft Dynamics CRM 2013 and providing its salespeople Microsoft Surface Pro tablets. Read the full story here - https://customers.microsoft.com/Pages/CustomerStory.aspx?recid=3514. For more Microsoft Dynamics case studies, browse through our Customer Stories playlist - http://www.youtube.com/playlist?list=PLRvH_Jgj96NmH5SaB9Kkhw6L0tx5sDfFw.

By Vocalcom

Consumer Tablet Usage Signals Need for Multi-Device Customer Service

Today, it’s not uncommon for people to own multiple devices. In fact, the average U.S. subscriber owns 1.57 mobile devices. That being said, it’s paramount that today’s call center solutions can support customers’ devices of choice – especially tablets, as recent data shows that the percentage of tablets shipped will continue to skyrocket. According to research firm Forrester, 60 percent...
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