Reliance Home Comfort Offers Great Customer Service with Microsoft Dynamics CRM

Reliance Home Comfort Offers Great Customer Service with Microsoft Dynamics CRM

Reliance Home Comfort Offers Great Customer Service with Microsoft Dynamics CRM

Celso Mello, CIO of Reliance Home comfort, the leading Canadian provider of home heating, cooling, and water heater solutions, discusses how their business has been able to deliver amazing customer experiences and increase its customer satisfaction score since implementing Microsoft Dynamics CRM 2013 and providing its salespeople Microsoft Surface Pro tablets. Read the full story here - https://customers.microsoft.com/Pages/CustomerStory.aspx?recid=3514. For more Microsoft Dynamics case studies, browse through our Customer Stories playlist - http://www.youtube.com/playlist?list=PLRvH_Jgj96NmH5SaB9Kkhw6L0tx5sDfFw.

By Vocalcom

The Complexity of the Contact Center Customer Ecosystem

When it comes to customer service, getting it “right” feels like the easiest thing in the world. Just ask the customer what they want, surely. The problem with this approach, though, is that customers often have varying needs and priorities depending on their circumstances. Furthermore, customers have preferences in how they engage with contact center agents. While the emergence of...
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