Report Notifications

Report Notifications

Report Notifications

Did you know you can subscribe to reports to get alerts when certain conditions are met? This quick video on Report Notifications walks you through how to subscribe, how to specify criteria, and then choose how you'd like to receive your alerts: phone, email or chatter. View our entire Analytics playlist here: http://www.youtube.com/playlist?list=PL0D95738791A97DF1

By Vocalcom

PCI DSS Compliance Increasingly Important as Call Center Security Concerns Grow

The call center industry is certainly no stranger to security concerns. The thought alone of security going awry is distressing enough to keep any call center manager or decision-maker on his or her toes. This burdensome thought, however, can become a daily reality when your contact and customer service staffers are outsourced to countries overseas. Locations like Nicaragua and the...
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