Report Notifications

Report Notifications

Report Notifications

Did you know you can subscribe to reports to get alerts when certain conditions are met? This quick video on Report Notifications walks you through how to subscribe, how to specify criteria, and then choose how you'd like to receive your alerts: phone, email or chatter. View our entire Analytics playlist here: http://www.youtube.com/playlist?list=PL0D95738791A97DF1

By Vocalcom

What is Customer Relationship Management?

From BPO and IP to CEM and SIP, call center jargon often seems like a dizzying maze of mysterious acronyms. Today, we’re focusing on one of them: CRM, or Customer Relationship Management. First, let’s clarify exactly what is meant by customer relationship management. Our own CRM partner, Salesforce, excellently defines the term in a recent blog post, comparing it to...
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