Requirements for SDN by Matthew Wallace, ViaWest (Defining Software Defined Networks)

Requirements for SDN by Matthew Wallace, ViaWest (Defining Software Defined Networks)

Requirements for SDN by Matthew Wallace, ViaWest (Defining Software Defined Networks)

Requirements for SDN by Matthew Wallace, ViaWest (Defining Software Defined Networks)

By Vocalcom

Why Are Customers Being Put On Social Media Hold?

As we move deeper into the 21st century, the term “call center” is becoming less and less accurate as a way of describing the arena in which your agents are operating. Contact center is the preferred moniker, and it’s the more appropriate name, as customers are often choosing to reach out to agents via chat, text, Facebook and Twitter –...
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