Retail Banking Capabilities

Retail Banking Capabilities

Retail Banking Capabilities

Learn about how to deal with retail banking challenges in the financial industry using Microsoft Dynamics CRM Online.

By Vocalcom

6 Essential Tips for Achieving First Contact Resolution

Timely customer service should always be a top priority for companies. However, acting swiftly without compromising quality, personalized customer service can indeed be a challenge. First contact resolution, or FCR, is an important metric for many contact centers as it indicates just how successfully customer cases are being resolved in a single interaction. Here are six tips for achieving FCR...
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