Retail - Deploying Salesforce1 End-to-End for an Integrated Omni-Channel Approach

Retail - Deploying Salesforce1 End-to-End for an Integrated Omni-Channel Approach

Retail - Deploying Salesforce1 End-to-End for an Integrated Omni-Channel Approach

Join us to learn how innovative retailers are deploying the Salesforce1 Platform with partner solutions like Glovia Order Management and Fujitsu Social Clienteling, to improve customer satisfaction, sales, operations, and create an integrated Omni-channel strategy.

By Vocalcom

Raising the Standards of the Telephone Call Center

When the Affordable Care Act website was encountering some problems, a phone number was given for customers to dial into to seek assistance. For those of us dealing with call center software, though, the notion of a telephone-only call center seemed like a well-intentioned – yet perhaps unrealistic – solution to a multi-channel problem. Those in the health policy industry...
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