Rock 100 NYC: The Roundtables

Rock 100 NYC: The Roundtables

Rock 100 NYC: The Roundtables

Get a view into what happens at our regional “Roundtables” with this highlights reel from the NYC event on November 20, 2014. The Rock 100 NYC gathered for an evening of customized discussions and dinner featuring a fireside chat between Professor Bill Sahlman and Brian Bedol founder of Bedrocket Media Ventures, Bluefin Labs, CBS College Sports Network, and ESPN Classic.

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The process of selecting call center technology to support your operations is certainly not an easy and confusing one. What’s not confusing, though, is where customers are turning to find the help and answers they’re looking for. In fact, almost 50 percent of social media users have used social customer care. The twist here is that this doesn’t necessarily mean...
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