Rock 100 Summit

Rock 100 Summit

Rock 100 Summit

The Rock 100 Summit is an exclusive bi-annual event on campus where Rock 100 members, faculty, and successful alumni entrepreneurs gather to share insights through case discussions and peer group roundtables that cut to the chase. Catch a glimpse of the energy and excitement from the inaugural Summit event in April 2014.

By Vocalcom

Teaching Compassion to Achieve Satisfactory Call Resolution

There’s nothing that calms an upset customer more than genuine compassion. For instance, “I’m so sorry that happened to you” or “I apologize, let me take care of that for you” can oftentimes be the remedy to a fuming person on the other end of the line. Call center reps must have a thick skin because they deal with rejection...
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