Rock 100 Summit

Rock 100 Summit

Rock 100 Summit

The Rock 100 Summit is an exclusive bi-annual event on campus where Rock 100 members, faculty, and successful alumni entrepreneurs gather to share insights through case discussions and peer group roundtables that cut to the chase. Catch a glimpse of the energy and excitement from the inaugural Summit event in April 2014.

By Vocalcom

Get to Work! Retain More Customers With This Simple Four Step Process

Call center interactions involve more than just having the ability to speak with customers. It also involves the ability to effectively answer inquiries, resolve concerns and consistently deliver valuable, top-quality performance. The importance of this is pretty self-explanatory; many customers will stop doing business with a company strictly due to a poor customer service experience. In fact, 89 percent of...
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