Russ Wilcox, co founder and CEO, Transatomic Power Source

Russ Wilcox, co founder and CEO, Transatomic Power Source

Russ Wilcox, co founder and CEO, Transatomic Power Source

Wilcox co-founded E Ink, the company behind the display technology used in the Kindle and other e-readers. His new venture is aimed at creating safer, cleaner nuclear energy that converts waste to power.

By Vocalcom

Cracking Down on Customer Churn

Customer retention is unquestionably a huge concern and one that should be under constant evaluation and scrutiny. For the call center manager, driving customer retention not only means boosting profit, but dodging the costly bullet of losing a customer to a competitor (as many veterans in the space know from experience, it’s cheaper to keep a client than to cultivate...
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