SAIMON HARRISON (VOCALCOM) NO CONAREC 2013

SAIMON HARRISON (VOCALCOM) NO CONAREC 2013

SAIMON HARRISON (VOCALCOM) NO CONAREC 2013

Saimon Harrison - VP Product MKT management - Vocalcom participou do Congresso Nacional de Relacionamento Empresa-Cliente 2013 e fala sobre a importância de participar de um evento como o Conarec

By Vocalcom

Fifty-eight Percent of Customers Communicate with Companies via E-mail

Every customer-centric call center manager knows that digital channels are becoming increasingly popular for customer service. The prevalent use of smartphones, for example, brings the opportunity for individuals to contact others without actually speaking on the phone. E-mail is one such example of this. People who buy products marketed through e-mail are shown to spend 138 percent more than people...
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