SAIMON HARRISON (VOCALCOM) NO CONAREC 2013

SAIMON HARRISON (VOCALCOM) NO CONAREC 2013

SAIMON HARRISON (VOCALCOM) NO CONAREC 2013

Saimon Harrison - VP Product MKT management - Vocalcom participou do Congresso Nacional de Relacionamento Empresa-Cliente 2013 e fala sobre a importância de participar de um evento como o Conarec

By Vocalcom

Social Media: A Core Business Element for Contact Center Success

Customer experience management is critical to a company’s success. A large part of this involves tailoring service programs to incorporate channels of communication based on individual customer’s preferences. One such channel is social media – and it’s becoming increasingly popular. In a recent survey commissioned by market research firm Aberdeen Group on trends impacting contact center services, it was found...
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