Sales and Service — Salesforce World Tour NYC — June 18, 2015

Sales and Service — Salesforce World Tour NYC — June 18, 2015

Sales and Service — Salesforce World Tour NYC — June 18, 2015

Melissa Boyle, Senior Director Industry Solutions, Salesforce, presents a vision for how Merck might use Sales Cloud and Service Cloud to create 1:1 relationships with its consumers. Later, Keith Block, Vice Chairman and President, Salesforce, interviews Mark Dawson, Head of Marketing & Sales Systems, Merck about the company's vision for using Salesforce products and platform to extend their healthcare capabilities for interactions with doctors and patients.

By Vocalcom

Facebook Chat Bots: The Future of Self-Service?

Facebook is determined to take customer service to the next level. The company recently revealed its Businesses for Messenger platform, highlighting the perks of its popular messaging app for customer engagement. Now, Facebook has announced it is granting businesses access to its API to further develop one feature of its Messenger platform: chat bots. What exactly are chat bots? Essentially,...
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