Sales and Service — Salesforce World Tour NYC — June 18, 2015

Sales and Service — Salesforce World Tour NYC — June 18, 2015

Sales and Service — Salesforce World Tour NYC — June 18, 2015

Melissa Boyle, Senior Director Industry Solutions, Salesforce, presents a vision for how Merck might use Sales Cloud and Service Cloud to create 1:1 relationships with its consumers. Later, Keith Block, Vice Chairman and President, Salesforce, interviews Mark Dawson, Head of Marketing & Sales Systems, Merck about the company's vision for using Salesforce products and platform to extend their healthcare capabilities for interactions with doctors and patients.

By Vocalcom

Boost ROI by Going All-in-One

Contact center managers and leaders should always be concerned with one thing: return on investment (ROI). Simply put, ROI is a measure used to evaluate the efficiency of an investment or to compare the efficiency of a number of investments. Every contact center manager wants to ensure high ROI upon investing in new call center technology. Let’s take a look...
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