Sales Cloud - Sales Cloud Engage

Sales Cloud - Sales Cloud Engage

Sales Cloud - Sales Cloud Engage

Release Readiness Live - Summer '15

By Vocalcom

7 Rules for Effective Customer Service Communication

In customer service interactions, communication means everything. Whether a customer needs help with a product purchase or is completely frustrated to the point of leaving the brand, customer service agents need to use the right skills to connect with customers in a way that leaves them calmer, satisfied, and confident in the brand. Here are seven rules for effective customer...
View Full Article