Salesforce Admin Keynote

Salesforce Admin Keynote

Salesforce Admin Keynote

Salesforce admins are the heroes of their offices. Fighting inefficiency, spreading innovation, and championing productivity wherever they can, Salesforce Admins make it possible for their companies to connect to customers in entirely new ways. Join Mike Gerholdt, Admin Evangelist, and Sarah Franklin, Head of Admin Marketing, to hear how admins are delivering innovative apps, data-driven business decisions, and taking their businesses mobile.

By Vocalcom

5 Ways to Deliver Optimum Omnichannel Customer Service

Many brands nowadays embrace a multichannel approach to customer engagement. However, merely being present on multiple channels does not ensure great customer experiences, as some channels are often not optimized for meaningful content or lack the consistent agent support customers look for. In this regard, the distinction between multichannel and omnichannel is significant: omnichannel customer service stands for true, consistent...
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