Salesforce Gives

Salesforce Gives

Salesforce Gives

For being a thriving city on the cutting edge of innovation, the local San Francisco school system was one that was underprivileged and under-resourced. With the donation of time and technology, the SFUSD school system was able to change the game for its students and give them the tools to succeed in their home town.

By Vocalcom

Omnichannel is the Key to Driving Super Agent Success

In the modern-day contact center, customer service agents are accustomed to engaging with customers on numerous channels. With the prevalence of social media networks and technologies such as SMS, chat, and video—in addition to older but equally important channels such as voice and email--customers are able to reach businesses in numerous ways whenever they need technical support, wish to make...
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