Salesforce Industries Vision

Salesforce Industries Vision

Salesforce Industries Vision

Since the beginning, Salesforce has been focused on making customers successful. Now, that means directly addressing the unique needs of customers’ industries. Here, Salesforce industry experts discuss the disruption boom that’s re-shaping whole sectors, and share a vision for transforming businesses with social, mobile, and the cloud.

By Vocalcom

Is Conversational Commerce the Future of Customer Experience?

In recent times, brands have taken a more personalized approach to providing great customer experiences. As social media channels grew in popularity, proactive engagement on these platforms became the rule as conversation proved key to a personalized experience. Now, according to a Business Insider report, the preferred conversational channel has become messaging apps, which have surpassed social networks in terms...
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