Salesforce Marketing Cloud Email- Getting Started

Salesforce Marketing Cloud Email- Getting Started

Salesforce Marketing Cloud Email- Getting Started

Are you new to the Salesforce Marketing Cloud Email Application or need a refresher? This session will cover everything you need to know about sending your first email. Topics include: • Marketing Cloud Overview • How to Import Subscribers • Prepare for your Email • Create an Email • Send your Email • Track your Results

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5 Steps for Improving First Contact Resolution

When customers reach out to contact center agents for support, they are looking for quick and efficient answers. While agents normally strive to deliver the best service possible with first contact resolution, or FCR, there are a number of methods and behaviors extending beyond an agent's interaction with a customer that can improve the overall experience for agents and customers...
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