Salesforce Partner Keynote: Lead and Innovate in the #1 Cloud Ecosystem

Salesforce Partner Keynote: Lead and Innovate in the #1 Cloud Ecosystem

Salesforce Partner Keynote: Lead and Innovate in the #1 Cloud Ecosystem

Join Tyler Prince, EVP, WW Alliances & Channels, and his team to see how partners can continue to lead innovation together with Salesforce and get a preview of all the new technology and programs available to the Salesforce partner ecosystem.

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Call Center Activity Reports - More Useful Than Ever

Vast amounts of data improve numerous aspects of the call center experience in 2013 – from what types of multi-channel solutions to offer to best times to call customers even to figuring out what to say when on the phone with those customers. One source of data that is at every call center manager’s fingertips, though, is the information contained...
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