Salesforce Q4 Highlights

Salesforce Q4 Highlights

Salesforce Q4 Highlights

Join us as we look at our accomplishments in the fourth quarter (November 2014 – January 2015) and take a complete look at our 2015 fiscal year.

By Vocalcom

Five Things that Your Customer Service Reps Should Always Keep in Mind

Much attention is given to the technology used in improving call center interactions, but even the greatest solution is all for naught if the agents at your organization are unable to effectively handle the equipment to assist customers with their requests. It may be surprising to hear, but being able to relate with customers through fundamental communication skills – be...
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