Salesforce Wave: Analytics Cloud Keynote

Salesforce Wave: Analytics Cloud Keynote

Salesforce Wave: Analytics Cloud Keynote

Join us to learn about our newest innovation. We will reveal how you can know your customers in a whole new way.

By Vocalcom

Why Are Customers Being Put On Social Media Hold?

As we move deeper into the 21st century, the term “call center” is becoming less and less accurate as a way of describing the arena in which your agents are operating. Contact center is the preferred moniker, and it’s the more appropriate name, as customers are often choosing to reach out to agents via chat, text, Facebook and Twitter –...
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