Salesforce1 Platform - Deeper with Field Audit Trail

Salesforce1 Platform - Deeper with Field Audit Trail

Salesforce1 Platform - Deeper with Field Audit Trail

Customer-service organizations and regulated Industries such as financial services, healthcare, and life sciences need the ability to go back and audit data. Jonathan Bruce, Product Manager of Big Data and Sharing at Salesforce, gives you an in-depth look at Field Audit Trail, the new Salesforce tool that captures the full life cycle of your data—up to 10 years history.

By Vocalcom

The Dominant Force of SMS in Conversational Commerce

Messaging apps, chat bots, in-app messaging: Conversational commerce has taken customer service by storm. With many brands offering new and inventive ways to engage with their customers, more traditional communication channels may not come to mind when speaking of conversational commerce. Indeed, just as voice may be considered the original channel of conversational commerce, SMS is also a time-tested channel...
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