Salesforce1 Platform - Deeper with Field Audit Trail

Salesforce1 Platform - Deeper with Field Audit Trail

Salesforce1 Platform - Deeper with Field Audit Trail

Customer-service organizations and regulated Industries such as financial services, healthcare, and life sciences need the ability to go back and audit data. Jonathan Bruce, Product Manager of Big Data and Sharing at Salesforce, gives you an in-depth look at Field Audit Trail, the new Salesforce tool that captures the full life cycle of your data—up to 10 years history.

By Vocalcom

The Versatility of Video for Optimum Customer Engagement

When it comes to delivering excellent customer service, brands nowadays have numerous channels at their disposal--some of which didn’t even exist a decade ago. Omnichannel strategy has gradually become the rule rather than the exception as a competitive differentiator among brands, with live chat rivaling social media platforms as a preferred customer engagement channel. And within the realm of live...
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