Salesforce1 Platform - Introduction to Field Audit Trail

Salesforce1 Platform - Introduction to Field Audit Trail

Salesforce1 Platform - Introduction to Field Audit Trail

Customer-service organizations and regulated Industries such as financial services, healthcare, and life sciences need the ability to go back and audit data. Jonathan Bruce, Product Manager of Big Data and Sharing at Salesforce, gives you an in-depth look at Field Audit Trail, the new Salesforce tool that captures the full life cycle of your data—up to 10 years history.

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Salesforce's Marketing Cloud for Your Social Media Strategy

Social media is rapidly becoming today’s call center, especially when it comes to customer inquiries and service. But if you consider yourself new to the social-media extravaganza, the wealth of online options available to your call center can be overwhelming. Before you start worrying and over analyzing, consider solutions offered by today’s top CRM providers, like Salesforce, who offers the...
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