Salesforce1 Platform - Introduction to Field Audit Trail

Salesforce1 Platform - Introduction to Field Audit Trail

Salesforce1 Platform - Introduction to Field Audit Trail

Customer-service organizations and regulated Industries such as financial services, healthcare, and life sciences need the ability to go back and audit data. Jonathan Bruce, Product Manager of Big Data and Sharing at Salesforce, gives you an in-depth look at Field Audit Trail, the new Salesforce tool that captures the full life cycle of your data—up to 10 years history.

By Vocalcom

Why Your Call Center Software Needs Video Conferencing

Video conferencing is normally associated with entertainment and benefits that align more with personal, rather than professional, use. However, when implemented as a form of call center software, brands can see how this technology can easily be used to help increase customer engagement and provide the positive and valuable service they strive to deliver. How so? Customer service involves a...
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