Salesforce1 Platform - Introduction to Platform Encryption

Salesforce1 Platform - Introduction to Platform Encryption

Salesforce1 Platform - Introduction to Platform Encryption

Traditionally, there’s been a tradeoff between application functionality and strong security. Hear Eric Leach, Senior Director of Security and Compliance at Salesforce, detail how Platform Encryption solves this problem so you can protect sensitive data yet keep that data easily accessible within Salesforce.

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Software-as-a-Service Becoming a Top Customer Service Technology

Among the many call center solutions made available today, Software-as-a-Service (SaaS) is rising as one of today’s most popular, especially for delivering premium customer service. In fact, according to a recent whitepaper released by Forrester Research, nearly 70 percent of organizations are either currently using SaaS solutions for “horizontal business processes,” such as customer relationship management (CRM), or are preparing...
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