Salesforce1 Platform Keynote: Build Apps Fast. Build Business Faster

Salesforce1 Platform Keynote: Build Apps Fast. Build Business Faster

Salesforce1 Platform Keynote: Build Apps Fast. Build Business Faster

Speed and innovation are today’s currency for business as the onslaught of disruptive technologies open up new opportunities. Join Mike Rosenbaum, Salesforce Platform EVP, and leading CIOs and CTOs to hear how you can transform IT to innovate and leapfrog your competition. Learn how to build engaging customer-facing apps and connect them to your business process. Then see how easy it is for anyone to build mobile apps for employees to work faster from anywhere.

By Vocalcom

Top 10 Customer Engagement Trends for 2016 - Part 1

With the arrival of a new year, contact centers are set to experience shifts in customer engagement strategy. While many of the trends to be expected in 2016 closely mirror current ones, the ways in which technologies are implemented, agents train for and deliver service, and consumers choose to interact with their preferred brands will emphasize greater personalized attention and...
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