Salesforce1 Platform - Platform Encryption

Salesforce1 Platform - Platform Encryption

Salesforce1 Platform - Platform Encryption

Release Readiness Live - Summer '15

By Vocalcom

Best Practices for Social Media Use in the Call Center

Over the years, call center agents have quickly moved from simple telephone solutions to e-mail, Web chat and more, and now, social media is becoming the latest go-to method of communication for consumers. In fact, it’s estimated that within five years, product-based social media interactions will be equivalent to that of phone interactions, according to DMG Consulting, with 70 to...
View Full Article