Q2 Highlights Q2 Highlights Q2 Highlights

Join us for a look back at our accomplishments in the second quarter of fiscal year 2015 (May 2014 - July 2014). In this quarter we announced an exciting partnership with Microsoft that puts our customers first and will enable them to be more productive. In a move to accelerate the transformation of the healthcare industry, we also announced a strategic alliance with Royal Philips. We launched Salesforce Wear, the industry's first initiative for wearable computing in the enterprise. New headquarters in London and in Paris were unveiled cementing our commitment to our European customers. And Forbes named us The World's Most Innovative Company for the fourth year in a row! It's been one amazing Summer. Thank you for making us who we are today. - CRM and Cloud Computing To Grow Your Business. Learn more:

By Vocalcom

Giving Customer Service a Human Touch in Our Digital Age

In our digital age, customer service seems to be shifting constantly toward automation. Customers are saving time through self-service options such as IVR menus, finding answers on brand websites with FAQs, and, most recently, chatting with bots through messaging apps. Technology is indeed transforming the customer experience for greater efficiency, but what about the human touch? Certainly, there are still...
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