Q3 Highlights Q3 Highlights Q3 Highlights

Join us for a look back at our accomplishments in the third quarter of fiscal year 2015 (August 2014 - October 2014). We celebrated the Digital Marketing Conference of the Year with Connections 2014 in Indianapolis. We announced Salesforce Ventures, the company's global corporate investment group, with it's first fund of $100 million to invest in the next generation of enterprise technology companies. We held Dreamforce in San Francisco, the world's largest software conference and experienced four high-energy days of innovation, education, fun and giving back. Thank you for making us who we are today.

By Vocalcom

Gaining a Competitive Edge with Live Web for Customer Service

It’s simple: the contact center should allow you to engage with your customers like never before. This is likely why multi-channel customer service has been projected for significant continued growth, which points to the fact that your customers not only want but need multi-channel service. Research shows: Average time spent on Facebook per month: 6.9 hours – compared to 2.7...
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